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Channel: Customer Experience Archives - Tim Peter & Associates
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4 Huge Trends Every Digital Marketer Needs to Know (Thinks Out Loud Episode...

Click here to learn more. 4 Huge Trends Every Digital Marketer Needs to Know (Thinks Out Loud Episode 250!!!) – Headlines and Show Notes In celebration of Thinks Out Loud's 250th(!!!) episode, host Tim...

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Why Google Keeps Winning. And How You Can Win Too. (Thinks Out Loud Episode 263)

Google keeps wining in the marketplace. You see this everyday. If you're like most businesses, you rely on Google for 40% to 60% of your traffic or more. They're the beast that scares your industry's...

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Amazon Go, Instant Gratification, and the Boring Future of Business (Thinks...

Looking to drive results for your business? Click here to learn more. Amazon Go, Instant Gratification, and the Boring Future of Business (Thinks Out Loud Episode 265) — Headlines and Show Notes Amazon...

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Giving Thanks (Thinks Out Loud Episode 266)

Looking to drive results for your business? Click here to learn more. It’s a short week around Thinks Central this week due to the Thanksgiving holiday, but I wanted to take a moment to think about...

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Looking to drive results for your business? Click here to learn more. The Biggest Risk to Your Business? Becoming a “Hidden Intermediary” (Thinks Out Loud Episode 267) — Headlines and Show Notes In...

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Your Digital Marketing New Year’s Resolutions (Thinks Out Loud Episode 270)

Looking to drive results for your business? Click here to learn more. Your Digital Marketing New Year's Resolutions (Thinks Out Loud Episode 270) – Headlines and Show Notes Happy New Year, folks, and...

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How You Can Make Digital Do Your Heavy Lifting in Difficult Times (Thinks Out...

Looking to drive results for your business? Click here to learn more. How You Can Make Digital Do Your Heavy Lifting in Difficult Times (Thinks Out Loud Episode 283) – Headlines and Show Notes...

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A Digital Transformation First Step: What You Can Do Right Now (Thinks Out...

Digital transformation is a process, not a destination. So, even though we’ve seen “two years of digital transformation in two months,” don’t feel like you’re late to the party. You have plenty of...

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Are You Destined to Lose to the Frightful Five? (Thinks Out Loud 303)

Apple and Google and Facebook and Amazon and Microsoft are known as the "Frightful Five." Why? Because, they are huge. They are gatekeepers. And, they’re relentlessly focused on gaining market share....

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Digital Transformation is All About Customers (Thinks Out Loud Episode 323)

It’s no secret that we think about digital transformation, digital marketing, and ecommerce constantly here at Tim Peter & Associates and Thinks Out Loud. That’s what we do, after all. But...

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How Lively Demonstrates Customer Experience is Queen (Thinks Out Loud Episode...

You’ve heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart? And what does it look like when a...

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Where Content, Community, and Customer Experience Meet (Thinks Out Loud...

I’ve long said that "Content is King; Customer Experience is Queen; and Data is the Crown Jewels." But a number of people I respect take different approaches, suggesting that "user generated content is...

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Top Trends: The Word of the Year in Digital is “Integration” (Thinks Out Loud...

You and your customers have lived through massive transformation in the last two-plus years. Not just “digital transformation.” But transformation of every aspect of our lives. We’re not the same...

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Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud...

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do you know what’s really cool?...

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How to Balance Technology and Humanity in Customer Experience (Thinks Out...

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you won’t succeed by...

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Revisiting The Word of the Year in Digital is “Integration” (Thinks Out Loud)

Ever since the pandemic, you and your customers have lived through a massive transformation. And it’s not only “digital transformation.” Instead, it’s transformation of every aspect of our lives....

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Is Google Telling Us That Organic Search Doesn’t Matter Any Longer? (Thinks...

Google has been remarkably transparent lately in telling marketers and brands and businesses how to rank better in search. The trick, of course, is not try to rank. It’s to think about what your...

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Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look...

Microsoft’s Satya Nadella recently showcased the company’s vision for "your everyday AI companion." This genuinely represents a remarkable vision of the future. And one that seems likely to occur....

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Building a Human Brand in the Age of AI (Thinks Out Loud Episode 398)

Is AI going to strip all brands of their humanity? Or is it possible to build a human-centric brand in the age of AI? Here’s a bigger question: Why should artificial intelligence be any different than...

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